FAQ
TERMS & CONDITIONS
CUSTOMER CARE
Last Updated: 12/28/25
Phase Creative Studios LLC (“PCS”) is committed to providing clear and respectful customer support. This Customer Care Disclaimer outlines how and when support is provided.
Support Channel
All customer support is handled via email only.
📧 contact@phasecreativestudios.com
PCS does not offer phone support, live chat, or direct messaging support at this time.
Response Time
Our standard response time is 2–3 business days, excluding weekends and holidays. Response times may vary during peak periods, launches, or holidays.
Scope of Support
Customer care support is limited to:
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Order inquiries
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Payment or billing questions
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Access to purchased digital products
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Shipping or delivery issues
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General service information
Customer care does not include:
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Creative consulting
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Project feedback
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Strategy advice
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Revisions or scope changes outside of an active contract
Respectful Communication
Harassment, abusive language, excessive messaging, or inappropriate conduct toward PCS staff or representatives will result in:
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Suspension of support
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Possible termination of services
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No refunds for terminated accounts or projects
PCS reserves the right to refuse support to anyone who violates this policy
WHOLESALE INQUIRIES
Last Updated: 12/28/25
Phase Creative Studios LLC accepts wholesale inquiries for select products under the conditions outlined below.
Eligible Products
At this time, wholesale purchasing is available for:
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Books only
Merchandise, subscription boxes, and digital products are not available for wholesale purchase at this time.
Minimum Order Quantity (MOQ)
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Books: 25 units minimum per title
Wholesale pricing, availability, and fulfillment timelines are determined on a case-by-case basis.
How to Inquire
All wholesale inquiries must be submitted via email:
📧 contact@phasecreativestudios.com
Please include:
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Business name
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Contact information
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Intended resale location or platform
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Title(s) and quantity requested
Approval & Discretion
PCS reserves the right to:
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Approve or decline wholesale requests at its sole discretion
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Limit quantities
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Require alignment with PCS brand values and mission
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Modify wholesale terms at any time
Submission of a wholesale inquiry does not guarantee approval or pricing.
PRIVACY & SAFETY
Information Collected
PCS may collect names, emails, payment details (via third-party processors), submissions, and usage data.
How Information Is Used
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Service delivery
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Communication
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Analytics
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Legal compliance
Data Sharing
PCS does not sell personal data. Data is shared only with service providers (Wix, Stripe, PayPal, analytics tools).
Analytics & Cookies
PCS may use analytics tools to understand site performance.
Children’s Privacy
PCS does not knowingly collect personal data from children under 13.
Rights
Users may request access, correction, or deletion of personal data.
SHIPPING & RETURNS
SHIPPING POLICY
Last Updated: 12/28/25
Phase Creative Studios LLC ships physical products within the United States and internationally.
Fulfillment Methods
PCS fulfills orders through:
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Print-on-demand (POD) partners
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Limited stocked inventory (books)
Fulfillment method depends on the product ordered.
Processing & Shipping Timeframes
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Order processing: 3–7 business days
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POD fulfillment: 7–14 business days
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International shipping: May take 2–4 weeks or longer depending on destination and customs
Shipping timelines are estimates and not guaranteed.
Shipping Costs
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Shipping costs are calculated and paid by the customer at checkout.
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PCS does not include shipping costs in product prices unless explicitly stated.
International Orders
For international shipments:
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Delivery times may vary significantly
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Customers are responsible for customs duties, taxes, and import fees
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PCS is not responsible for customs delays or additional charges
Lost, Delayed, or Damaged Packages
Once an order has been shipped:
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PCS is not responsible for lost, delayed, or damaged packages
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Claims must be filed directly with the shipping carrier
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Tracking information will be provided when available
Incorrect Address
PCS is not responsible for orders delayed or lost due to incorrect or incomplete shipping information provided by the customer.
RETURN & EXCHANGE POLICY
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Deposits are non-refundable
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No refunds for:
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Digital products
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Custom services
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Work already started
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Physical merchandise:
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14-day return window
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POD items may vary in print quality
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Shipping fees are non-refundable
SAVE 20%
EVERY PURCHASE. EVERY TIME.
PAYMENT OPTIONS
PAYPAL
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@PHASECREATIVESTUDIOS
CASHAPP
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$PHASECREATIVESTUDIOS
ZELLE
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@PHASECREATIVESTUDIOS
KLARNA
Buy Now, Pay Later in 30 days or in three equal payments that are automatically collected every 30 days from your debit or credit card.
The total amount charged to your card is no greater than if you simply paid for the entire purchase up front (provided the agreed payment schedule is followed) Late fees may apply. Pretty great, huh!
PAY IN 30 DAYS OR IN 3 PAYMENTS, INTEREST-FREE
AFTERPAY
Buy Now, Pay Later in 30 days or in three equal payments that are automatically collected every 30 days from your debit or credit card.
The total amount charged to your card is no greater than if you simply paid for the entire purchase up front (provided the agreed payment schedule is followed) Late fees may apply. Pretty great, huh!
PAY IN 30 DAYS OR IN 4 PAYMENTS, INTEREST-FREE